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How To Order

Ordering from Urban Horse -

Ordering with Urban Horse is so simple and easy.

Our easy step online website - www.urbanhorse.com allows you to enter all your contact and delivery details. Choose the products you require and to finally check out being able to purchase your goods by either debit or credit card. A very easy and quick process from the comfort of your chair!

Urban Horse DO SHIP OVERSEAS. As shipping charges vary per country please email us sales@urbanhorse.com to discuss your equestrian supplies requirements and the various shipping options and costs available.

Credit Accounts

Urban Horse are happy to offer business accounts to private businesses and public organisations this will allow your business and colleagues a quick line of access to our products leaving them more time to focus on your future business.

Business accounts can be set-up same day. Please email accounts@urbanhorse.com or call 01434 422700 or fax on 01434 422701 to request a credit application form. Credit checks will not be required for councils, MOD or police forces / bodies / organisations.

As soon as your account is activated and providing you are within your account limit and goods are in stock we will dispatch your order during the same working day. We must be issued with an authorised "Purchase Order" with every order including an order number if applicable, contact names, addresses and telephone numbers – Purchase Orders can be emailed or faxed for immediate process or posted for processing as soon as they are received. 

To apply for a business account please email accounts@urbanhorse.com or call 01434 422700  or fax on 01434 422701 to request an account to be set up.


Proforma -

We can easily create a Proforma Invoice for customers who need authorization before making a purchase and do not wish to open a credit account. If you require a Proforma Invoice please email accounts@urbanhorse.com or call 01434 422700 or fax on 01434 422701. Payment can be made by Debit / Credit Card, BACS or Cheque.

 

Ordering by email - Please make sure all orders detail the correct order numbers, invoicing and delivery details. Plus all contact details in case we need to contact you. Please email all orders to sales@urbanhorse.com  

Order by telephone - Please call our dedicated sales team on 01434 422700. All lines are open from 9am - 5pm Monday to Friday.    

Order by Fax - Please fax our dedicated sales team on 01434 422701. The fax line is open 24/7 everyday. Our working hours to process the faxed orders are open 9am - 5pm Monday to Friday. 

Order by Post - Please post all orders to...

Urban Horse, 5 High Beldy, Garrigill, Cumbria CA9 3DG

Our working hours to process any orders are from 9am - 5pm Monday to Friday.

For any other account or purchasing information required please do not hesitate to contact Urban Horse on sales@urbanhorse.com